As a manufacturer, designer or supplier, an important aspect of your product line and customer support is the information you supply to your customers and users concerning your product, system or service.
Protecting your business
When you design a product, component or system, the safety of that item has to be considered. The technical information and publications you make available to your customers and supply with the product can play a key role in ensuring your customers and users have a safe experience.
In today’s litigious society, product safety and product liability places an increasingly important emphasis on the quality and accuracy of the information you supply with your products and the instructions you give to users.
Ensuring your customer information is accurate, up-to-date and safe has become a fundamental aspect of designing, selling and supporting products and systems of every kind in every marketplace.
Adding value to your products
Whether it’s product descriptions, user guides, safety information, parts lists or maintenance and repair instructions, the quality of the information you supply to your customers can add value to your product and service.
High quality customer information can be a benefit to your products, your business and your customers. Well designed and clearly presented information can save your customers money, prolong the life of the product for the customer and add value to your product or service for relatively little investment.
Supplying clear, concise, accurate and safe information could make the difference between having your product chosen or not, or gaining repeat business or not. Using an experienced professional technical writer allows you to add value to your products and free up your own staff, engineers or developers to work on the things you'd like them to be working on.
How we can help
We are experienced in creating and managing technical information for a wide variety of sectors including mechanical engineering, healthcare, software, civil and military aviation, and marine.
With over 20 years’ experience you can be sure that your customer information is in good hands and we'll bring all the advantages of an experienced technical writer to your information.
Whether you need a user guide, a maintenance instruction or a parts list from your design, you can be sure that we have the experience.
We can help with:
- technical publication production
- editing, proofreading and review of existing information
- update, amendment and improvement of technical manuals or catalogues
- electronic conversion of hard copy publications
- incorporation of product modifications into published information
- use-study investigation and reporting
- project management and planning of your technical documentation projects
- management and outsourcing of your technical information requirements.
I offer a free, no-obligation review of one of your technical manuals with a written report to let you know how you could make more of your information for much less than you think, and how you can lower the cost of producing and maintaining your manuals.
Get in touch today to arrange your free review.
For more information about how we can help, visit our technical writing site at technicalwritingscotland.co.uk.
It's never been more important to ensure you are supplying accurate and safe information with your products to ensure your users and customers have the safest and best experience of your products possible.
Contact us now to discuss how we can help protect your company and add value to your products through your technical information or to get your technical information project off the ground.